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CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. KATSU is not responsible for customs-related delays.
DHL express delivery option are available, we are open to your requests. 3-7 days to most cities in the world.
FREE WORLDWIDE SHIPPING
Shipping
KATSU accepts returns and exchanges
Contact us within 14 days after receiving the goods. Send the item back within 30 days.

KATSU does not accept cancellations
Please contact us if you have any problems with the current order.

TERMS OF RETURN
The buyer is responsible for all shipping
costs. If the item is not returned in its original
condition, the buyer is responsible for
any loss of product value.
Returns & exchanges
On a unique felt KATSU almost no woolen items are formed. But, if, nevertheless, they were formed on your felt. To restore a pillow to its original state please use a lint removing device.

IF THE ARTICLE GOT DIRTY
To remove dirt from an item you may wash it with warm water, soap and a sponge, wipe it off with a dry cloth, and allow to dry in a well-ventilated area.
sewn stones
Jackets for Katsu stones are manufactured of furniture fabric of high mechanical stability. This up-to-date material is much more resistant to dirt than most of organic materials. But even if your Katsu stone got dirty, you can easily clean it with wet cloth, lint roller or cleaning brush. In case of more serious smear (for instance if your children played with paint) you may use soap or stain remover.

The jacket is removable and also washable. Prior to washing you would have to release it from the contents. But we highly recommend you to avoid doing it as it demands some professional skills to refill the cushion. To take off the inner jacket you would need to unzip the stone and take out some part of the holofiber, this is why the inner jacket is left unsewn.

The jacket recommended washing temperature is not above 40С°.

In order to prevent the stone from unzipping by children, you may remove the zip pendant and use a simple paper clip instead, if you would need to take the jacket off.
Felted stones
KATSU stones are low-maintenance and require very simple care. In fact, caring for them is exactly the same as for caring any upholstered furniture.
Care instructions
We are offering you a handcrafted product. Each item is unique. That's why production takes an average of 5-7 days for a medium-sized order (under 5 items).
Production time
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The stones you have selected are in stock
4 week
Large and complex orders
1 week
Up to 5 small stones
Warranty period: 18 months subject to compliance with rules of use.
More details
Warranty