payment

Credit card ( if available in your country )

CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. KATSU is not responsible for customs-related delays.

DHL express delivery option are available, we are open to your requests. 3-7 days to most cities in the world.

FREE WORLDWIDE SHIPPING

Shipping

KATSU accepts returns and exchanges
Contact us within 14 days after receiving the goods. Send the item back within 30 days.

KATSU does not accept cancellations
Please contact us if you have any problems with the current order.

TERMS OF RETURN
The buyer is responsible for all shipping
costs. If the item is not returned in its original
condition, the buyer is responsible for
any loss of product value.

Returns & exchanges

Care instructions

KATSU stones are low-maintenance and require very simple care. In fact, caring for them is exactly the same as for caring any upholstered furniture.

Felted stones

Jackets for Katsu stones are manufactured of furniture fabric of high mechanical stability. This up-to-date material is much more resistant to dirt than most of organic materials. But even if your Katsu stone got dirty, you can easily clean it with wet cloth, lint roller or cleaning brush. In case of more serious smear (for instance if your children played with paint) you may use soap or stain remover.

The jacket is removable and also washable. Prior to washing you would have to release it from the contents. But we highly recommend you to avoid doing it as it demands some professional skills to refill the cushion. To take off the inner jacket you would need to unzip the stone and take out some part of the holofiber, this is why the inner jacket is left unsewn.

The jacket recommended washing temperature is not above 40С°.

In order to prevent the stone from unzipping by children, you may remove the zip pendant and use a simple paper clip instead, if you would need to take the jacket off.

sewn stones

On a unique felt KATSU almost no woolen items are formed. But, if, nevertheless, they were formed on your felt. To restore a pillow to its original state please use a lint removing device.

IF THE ARTICLE GOT DIRTY
To remove dirt from an item you may wash it with warm water, soap and a sponge, wipe it off with a dry cloth, and allow to dry in a well-ventilated area.

We are offering you a handcrafted product. Each item is unique. That's why production takes an average of 5-7 days for a medium-sized order (under 5 items).

Production time

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The stones you have selected are in stock

4 week

Large and complex orders

1 week

Up to 5 small stones

Warranty period: 18 months subject to compliance with rules of use.
More details

Warranty

LoyaltY program

Take advantage of the KATSU loyalty program for yourself and your loved ones!

BENEFITS OF THE LOYALTY PROGRAM

GIFTS

DISCOUNTS

PROMO CODES

BASIC PROVISIONS OF THE LOYALTY PROGRAM

1) After making any purchase on our website or any marketplace, you automatically begin accumulating points in our system;
-1 dollar spent = 1 point
2) You can use accumulated points within 2 years after placing an order;

STATUS OF PARTICIPATION

Beginner
Assigned for accumulated purchases of 1500$ or more.
You are getting:
-1 promotional code with a nominal value of 100$.

Stone Buddy
Assigned for accumulated purchases of 3000$ or more.
You are getting:
-3 promotional codes with a nominal value of 100$.

Stone Master
Assigned for accumulated purchases of 6000$ or more.
You are getting:
-3 promotional codes with a nominal value of 220$.

Stone Guru
Assigned for accumulated purchases of 12000$ or more.
You are getting:
-3 promotional codes with a nominal value of 500$.

You can find out your level in the loyalty program and the number of accumulated points from our managers by phone or in any of the messengers:
+1 (323) 540-57-96
or ask a question by email: sales@katsu.pro