SHIPPING AND PROCESSING TIME

We are offering you a handcrafted product. Each item is unique.
That’s why production takes an average of 5-7 days for a medium-sized order (under 5 items).
If your order is larger, we’ll contact you to confirm the delivery time.
We indicate standard delivery time based on courier services’ information. Unfortunately, we
can’t be responsible for their work and delivery obligations.

RETURNS & EXCHANGES

KATSU accept returns and exchanges

Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery
 

We don't accept cancellations

But please contact us if you have any problems with your order.
 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.