SHIPPING AND PROCESSING TIME
We are offering you a handcrafted product. Each item is unique.
That’s why production takes an average of 5-7 days for a medium-sized order (under 5 items).
If your order is larger, we’ll contact you to confirm the delivery time.
We indicate standard delivery time based on courier services’ information. Unfortunately, we
can’t be responsible for their work and delivery obligations.
CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. KATSU is not responsible for customs-related delays.
KATSU keeps your payment information secure. KATSU shops never receive your credit card information.
RETURNS & EXCHANGES
KATSU accept returns and exchanges
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
We don't accept cancellations
But please contact us if you have any problems with your order.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.